Fulfilment by Amazon (FBA) helps sellers grow their online business at home and internationally by using Amazon’s world-class fulfilment resources and expertise, acclaimed customer service, and trusted fast, free delivery options. With Fulfilment by Amazon, you store your products in Amazon’s fulfilment centres, and we directly pick, pack and deliver them to your customers.
Fulfilment by Amazon is possible for all product categories available on your Amazon Seller Account, and is available to any merchant who wants to try it. Fulfilment by Amazon upper weight limit per item is 30 kilogrammes. Whether you are selling on Amazon or not, you can test Fulfilment by Amazon by sending a few products or a whole truck load. There are no set up fees or additional subscriptions fees; you only pay for the services you use and when you make a sale.
To find detailed information about Fulfilment by Amazon, please visit our marketing website.
We have more than 20 Fulfilment Centres throughout Europe, including the UK, France, Germany, Italy and Spain.
If you are new to Selling on Amazon, you can sign up for an Amazon Merchant Account, integrating Fulfilment by Amazon during the registration process.
If you are already selling on Amazon, you can add Fulfilment by Amazon to your account (Seller Central sign-in required), by accepting the User Agreement for Fulfilment by Amazon. After that, please follow the instructions online to complete the simple enrolment process.
You can find the latest version of the Fulfilment by Amazon User Agreement here (Seller Central sign-in required).
Amazon-fulfilled listings are displayed with the “Fulfilment by Amazon” logo, so customers know that packing, delivery, customer service and returns are all handled by Amazon.
Your Amazon-fulfiled listings on Amazon.co.uk and on any other Amazon Marketplace in the EU, are handled the same as Amazon offers i.e. they are sorted on the item price without the cost of shipping. FBA can give you an edge over the competition with increased visibility of your products to millions of high-value Amazon Prime customers—and FBA helps you achieve Featured Merchant status, which is required to compete for the Buy Box. Fulfilment by Amazon will also help you compete for the Buy Used Box for media products (i.e.: books, music, videos, or DVDs) if all needed criteria is met.
Fulfilment by Amazon fees depend on:
Fees are charged for Order Fulfilment and Inventory Storage. Storage fees are charged for all units stored in an Amazon Fulfilment Centre based on a calendar month and your daily average volume measured in cubic metres. In addition to the regular Inventory Storage Fee, a semi-annual Long-Term Storage Fee will be applied to any units that have been stored in an Amazon Fulfilment Centre for one year or longer.
For a definition of media/non-media, standard/oversize items, as well as for the breakdown of the Fulfilment by Amazon fees (both Order Fulfilment and Inventory Storage fees), please refer to the pricing page under the Fulfilment by Amazon pricing section of our marketing website.
Our Fulfilment by Amazon Revenue Calculator can be used as a guide for seeing real-time cost comparisons between your fulfilment and Amazon fulfilment.
From time to time we run Fulfilment by Amazon promo rebate programmes. We email details to eligible sellers inviting them to sign up or participate in the rebate programme.
All fees are deducted at the time of sale from the total amount the buyer pays for the item. The remaining balance can be viewed under the Payments section within the Reports tab of your Amazon Seller Account, and will eventually be disbursed to your bank account.
Amazon-fulfilled orders may qualify for free shipping, according to the Amazon shipping rules. In this case, we do not charge shipping fees to the customer, and in turn, we do not remit or debit shipping fees from your Amazon Seller Account.
If, however, a customer is charged for shipping and/or gift wrap services, this revenue is part of your sales transaction, and will be remitted with the amount of the item price revenue to your Amazon Seller Account. These revenues will be featured as "Shipping" and "Giftwrap" in your Settlement report. After that, we will charge you an amount equal to any shipping and/or gift wrap fee charged to the buyer. Such transactions are called "Shipping Chargeback" or "Giftwrap Chargeback" in the Settlement report. In some cases, "Shipping" or "Giftwrap Chargeback" transactions might be lower than the amounts that were originally remitted to your Amazon Seller Account. However, this does not impact the amount paid for shipping and/or giftwrap by the buyer.
All merchants are assessed sales charges on the purchase price of the item for the advantage of selling their products on one or more of Amazon Marketplaces.
This fee varies depending on the product category and the Amazon Marketplace your item is listed under. To determine the sales fee on a product ordered through Amazon.co.uk, please refer to our Sell on Amazon pricing page.
Shipments sent at your request to fulfil orders placed anywhere other than on Amazon marketplaces (for example, an order placed on your own website) will not be charged Sell on Amazon fees.
We will send you an electronic invoice once a month via email for any fees or other amounts due. You will also be required to provide credit card information and authorise us to charge your credit card for fees owed by you. If you are a Selling on Amazon seller, we will generally deduct the fees from proceeds credited to your Merchant Account and withhold the fees from the disbursement of funds to you.
Yes. The Amazon Services Europe Business Solutions Agreement sets forth products that are excluded from Fulfilment by Amazon. You can find the whole list here. Please note that some products excluded from Fulfilment by Amazon may still be eligible for sale on any of Amazon's websites. However, you will need to handle fulfilment for these products yourself.
First of all, you will need to create a listing in your Amazon Seller Account for each product you intend to sell. Once your inventory has been listed with Amazon, you can convert it to be fulfilled by Amazon. From the “All Inventory” View in your Amazon Selling Account, check the items you want to ship to our Fulfilment Centre, select “Convert to ‘fulfilled by Amazon’” from the drop-down menu, and follow the prompts to convert your listings.
If you use one of the Inventory File Templates to list your products, you will need to enter "AMAZON_EU" for the “Fulfillment Center ID” field in order to list those products for Fulfilment by Amazon.
No. Fulfilment by Amazon has no minimum number of items required to be converted and shipped. You can send one test item or a truckload.
The FBA Fulfilment Attributes template enables you to add product dimensions and other important information to existing listings to enable us to fulfil a product correctly. This is a one-time process for each ASIN. Once you have uploaded an ASIN's attributes, you will not need to use the feed again unless those attributes change. Alternatively, you can choose to do this item by item from within the Manage my inventory field.
Further information can be found here (Seller Central sign-in required).
The first time you convert your listings to be fulfilled by Amazon, you will be prompted to select whether you want to send your inventory in using existing UPC or EAN barcodes (i.e. Stickerless, Commingled Inventory) or using labels you affix to the individual units (i.e. Labeled Inventory). In this case, the label must cover the original barcode completely.
Commingling your inventory allows Amazon to treat your inventory as being combined with the inventory that Amazon or other sellers have of the same kind and condition. When someone purchases an item from your inventory, we won’t physically distinguish your inventory from that of other sellers. This enables us to process customer orders more efficiently.
Please note that the Stickerless, Commingled option refers to the individual product units, not the shipment. Thus, all shipments to our Fulfilment Centres still require shipping labels and packing slips.
No. In order for a product to qualify for Stickerless, Commingling, it must meet these criteria:
Further information can be found here (Seller central sign-in required).
If you have previously declined the Stickerless, Commingled preference, you can change your labeling choice by contacting us here (Seller Central sign-in required). This will eliminate the need to label all the units you send to our Fulfilment Centres.
If any of your products do not qualify for Stickerless, Commingling, you can still fulfil them through Fulfilment by Amazon if you print labels and affix them to each unit before sending them to our Fulfilment Centres.
When you create a new shipment through the “Send/replenish inventory” option in the “Inventory Amazon Fulfils” page of your Seller Account, or you work on an existing shipment not yet completed, you enter what is called the “shipping workflow.” This tool, which will guide you through the preparation of your shipment to an Amazon Fulfilment Centre, and consists of several steps that enable you to customise your shipment based on your selections within each step. When the shipping inventory requires labelling, you will be able to print unit labels within the shipping workflow. Labels will have the product title to help you match the label to the correct product.
Adhesive blank labels can be found at any office supply store, or you can purchase them on any Amazon website.
If we realise you have mislabeled products sent to Amazon’s Fulfilment Centres, we might re-label the products with the correct label to make them available for sale or return them to you. We may charge you an Unplanned service fee if we do the labelling for you.
Yes. To enable or disable the labelling service, go to the “Settings/Fulfilment by Amazon” tab in your Amazon Seller Account, click the “edit” button in the “Optional Services” section, and modify the setting to match your preferences.
Please refer to details on the Fulfilment by Amazon pricing section of our marketing website for fees covering this service.
Each unit you ship to us should be ready for us to pack and ship to customers. For example, fragile items need to be individually packed with protective material, such as Styrofoam or bubble wrap. Otherwise, Amazon will reserve the right to return those items to you. Please refer to the Fulfilment by Amazon product packaging requirements in preparation for shipment to our Fulfilment Centres.Amazon can provide prep services upon a fee.
There are two options for packing products to be sent to an Amazon Fulfilment Centre:
Please note that a shipment can consist of either Individual Items or Case-Packed Items. If your inventory includes both, they will need to be sent in separate shipments.
The inventory you send to Amazon may be split into multiple shipments assigned to different Fulfillment Centres based on the product size and category, and other fulfilment network factors, such as special product storage and handling requirements at the Fulfilment Centre.
No. Amazon selects the Fulfilment Centre for your inventory based on several factors, including the size and category of the product, your address, and other fulfilment network factors, such as special product storage and handling requirements at the Fulfilment Centre.
To determine where the item will be stored, you can create a shipment with the product in your Amazon Seller Account, and check the destination address.
When you create a new shipment through the “Send/replenish inventory” option in the Inventory Amazon Fulfils page of your Selling Account, or you work on an existing shipment not yet completed, you enter what is called the “shipping workflow”. This tool, which will guide you through the preparation of your shipment to an Amazon Fulfilment Centre, consists of several steps that enable you to customise your shipment based on your selections within each step. One of these steps will prompt you to select a shipping method among these:
Fulfilment by Amazon Shipping and Routing Requirements apply to all boxes shipped to Amazon Fulfilment Centres whether by Small Parcel Delivery or LTL/FTL. Please read these requirements carefully to ensure your shipment is successfully received into the Fulfilment Centre.
Once you have chosen your shipping method, and you ship to us with any common carrier, you will be then able to enter the following references received from your carrier in the “shipping workflow” in order to enable tracking of your items in-transit:
To avoid disappointment, we strongly recommend you use a reputable carrier company to deliver shipments on your behalf. Private domestic vehicles are not allowed to make deliveries to Amazon's Fulfilment Centres.
If you choose a Small Parcel Delivery, you will need to print packing slips and shipping labels (one per box) from the “shipping workflow.” The packing slip must be placed inside the box on top of your items so that it will be visible when opened at the Fulfillment Centre. Shipping labels containing the destination address and return address should be affixed to the outside of each sealed box in addition to the carrier label.
For a Less-Than-Truckload shipment, you will need to print box labels (one per box) and place them on the outside of each box so that they will be visible when unpacking the pallet at the Fulfilment Centre. In addition, pallet labels must be affixed to the top-centre of all four sides of each stretch-wrapped pallet.
Adhesive blank labels can be found at any office supply store, or you can purchase it on any Amazon website.
No. Sellers with shipments that originate from overseas will need to arrange the import and customs clearance of the shipment, and then arrange for the delivery to our facility. Amazon may not be used as the consignee, importer of record or final address when shipping from overseas.
Less than truckload (LTL) and Full Truckload (FTL) shipments require delivery appointments. Otherwise, the Fulfilment Centre may refuse to accept the shipment.
To schedule a delivery appointment with the Fulfilment Centre, you will need to download the Fulfilment by Amazon Booking Form , fill it out and e-mail it to your carrier. You will need the PO Number to complete the form. You can locate the PO number in the Shipping Queue of your Amazon Seller Account under the “Amazon Reference ID.” Your carrier will e-mail the completed form to the desired Fulfilment Centre, and they will respond to your carrier within 24 hours to determine the best delivery timing.
Most carriers assume limited liability for damage or loss in transit depending on the cause. If your units are damaged, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to a Fulfilment Centre.
Once you have shipped your products, you will need to set the shipment status to “Mark as Shipped” in the “shipping workflow” to allow tracking of your Amazon inbound inventory.
After you mark a shipment as “shipped”, the “Shipping Queue” view of your Amazon Seller Account will show you the status of your shipment(s). Such status will progressively show as:
Further information can be found here (Seller Central sign-in required).
If you are using a carrier that provides tracking information, and you see that your shipment has arrived at Amazon, but it has not been received within three business days from the time of receipt, please contact us (Seller Central sign-in required) to request information about the shipment status. When contacting us, please include your tracking-ID number(s), and any other relevant information related to the shipment. Amazon will always require you to provide either the carrier tracking number or a delivery confirmation number on all claims of lost shipments or non-received shipments.
Incorrect quantities, improper labelling (poor quality or missing labels) or poorly packaged items might delay processing of your shipment. In many cases, we will be able to resolve the problem with the shipment but doing so will often cause delays in receiving the inventory.
If any receiving problems are found, this will be indicated as "Receiving w/problem(s)" in red within the “Shipping Queue” view of your Amazon Seller Account. A message will also appear under the shipment name that reads "Problem(s) found that require your attention".
We do not perform quality checks at the time of check-in unless the item is obviously destroyed or damaged due to the inbound shipping. If you label an item as “new” and we see any indications of damage (cracks, chips, tears, etc.), we will put the item aside as unsellable. If you labeled an item that has minor damage as “used,” we would assume that it was shipped in that condition and make it available for sale and fulfilment.
All Amazon Fulfilment Centres are secure, climate-controlled facilities with highly automated pick, pack and ship processes to facilitate the safe and timely processing of merchant orders. Features include:
We maintain high standards when it comes to taking care of your inventory. However, under circumstances where Amazon takes responsibility for paying you the Replacement Value of an item as set forth in our Amazon Services Europe Business Solutions Agreement, we will reimburse you based on our estimate of fair market value. You can find more information about our Lost and Damaged Inventory Reimbursement Policy.
To make a claim, please contact us (Seller Central sign-in required) to send us the specific shipment ID and the claim reason.
No. Your product listings will not appear for purchase by customers until we receive and check the inventory in at the Fulfilment Centre in order to ensure that we can meet the customer delivery expectations for Amazon Prime, free Super Saver Delivery and other expedited delivery options offered when Amazon fulfils products.
If you do not wish to lose days of sales, you can manually convert your listings to be Merchant fulfilled while in-transit, and have them converted back to Amazon fulfilled once received at the Fulfilment Centre.
The “All Inventory” page in the Inventory section of your Amazon Seller Account allows you to manage your listings, whether they are Amazon fulfilled or Merchant fulfilled. This page allows you to list and edit the price, condition, quantity, etc. of items for sale.
On the other hand, the “Inventory Amazon Fulfils” page allows you to manage your Amazon-fulfilled inventory. It enables you, for example, to review existing inventory in Amazon Fulfilment Centres, set up new shipments to replenish inventory, and migrate listings back to Merchant fulfilled.
Items are listed as unfulfillable in your Amazon-fulfilled inventory when they get damaged or they do not match the condition you assigned to them while creating the listing. Items can also be identified as unsellable when they are returned by customers and the condition has changed since leaving the Fulfilment Centre.
Once an item is identified as unfulfilable, it is set aside for 90 days. We encourage you to return all unfulfillable items within 90 days to avoid storage fees as stated in the Amazon Business Services Agreement. You can request to have your unsellable items returned to you or have them disposed by the Fulfilment Centre at your expense at any time. Please refer to the pricing page under the Fulfilment by Amazon pricing section of our marketing website for unit return and disposal fees.
Please note that until the items are returned or disposed, you will continue to pay the storage of those unsellable items.
Ordered items will remain reserved until they areready for shipment. But reserved units cover more than just sold items. They can also include items that are being held for a Fulfilment Centre process, for example items needed to be measured, weighed, or checked for hazardous components.
No. If your listings are fulfilled by merchant, none of the Amazon-held inventory shipped to a Fulfilment Centre will be available for sale through such listings. An Amazon-fulfilled listing is required to sell the inventory in Amazon Fulfilment Centres. For that, please select the items on the “All Inventory” page, and choose “Convert to Fulfilled by Amazon” from the drop-down option menu in order to migrate the items to Amazon’s Fulfilment Network inventory.
The most common reason for this occurs when your items appear in the “Inventory Amazon Fulfills” page but no listing exists on the “All Inventory” page. This usually happens when the listing is deleted either manually in the “All Inventory” page or through a feed. To have the Amazon fulfilled product sold on Amazon, you will need to list the item again using the same merchant SKU, ASIN, and condition. Please note that if you don’t use the same SKU, ASIN and condition, a second product will be added to your Inventory that will not be associated with your existing Amazon fulfilled inventory.
Another reason behind this scenario comes from delays in inventory systems. Inventory updates may take up to 24 hours to show on Amazon’s website. If the inventory has not been made available for sale on the Amazon website after some time, and you have verified that the correct Fulfilled by Amazon listing exists, please contact us.
Finally, please verify that the listing status is not set as "Inactive”. If you have changed your listing status to “Inactive” during your vacation or for some other reason, you inventory will not be listed on Amazon’s website. In this case, you will need to update the listing status to “Active”.
You can only have one active inventory item for each listing (identified by a merchant SKU); otherwise Amazon fulfilment systems would be unable to determine which inventory item to ship for your listing.
If one or more product characteristics change, the relationship of the listing with Amazon held inventory will be broken. For example, if you register a listing with SKU: ABC123 for a specific ASIN and condition (creating an Amazon-fulfilled inventory item identified by FNSKU: FNABC123), and then you redefine that listing with the same SKU for a different ASIN or condition, the previous Amazon-fulfilled inventory item identified by FNSKU: FNABC123 will no longer be actively associated with SKU: ABC123. You have two options:
When using Stickerless, Commingled Inventory, if a merchant already has a listing for a specific ASIN or UPC and creates another listing for that same ASIN or UPC, our inventory systems will map both listings (and their merchant SKUs) to the same inventory item (FNSKU). This is generally not a desired outcome, unless the merchant is attempting to sell different listings on different marketplaces without using the European Fulfilment Network.
When an item that is out-of-stock, discontinued or simply cluttering up your “Inventory Amazon Fulfils” view, you can archive the item. Archiving an item hides it from your Inventory Amazon Fulfils view, but keeps it available in case you ever decide to fulfil it again using Fulfilment by Amazon.
There are two ways an item can be archived:
Once an item has been archived, it can be un-archived providing it does not have the same FNSKU as another item in your inventory.
It’s either a return of a product unit back to you or a disposal of the merchandise by the Fulfilment Centre.
You can request a removal order by selecting the units we would like to have returned to you or disposed in the “Inventory Amazon Fulfils” page within the Inventory section of your Amazon Seller Account, and following the necessary steps to complete the removal order.
By enabling Automated Unfulfillable Removals in the Settings/Fulfilment by Amazon Section of your Seller Account, you are requesting to have eligible unfulfilable units in Amazon Fulfilment Centres automatically removed (either returned or disposed) on the schedule you select (on the 5th and 20th of each month; monthly on the first of the month; or every three months on the first of the month). Lost, expired, carrier-damaged, or warehouse-damaged Units are not eligible for removal.
By enabling the Automated Long-Term Storage Removal in the Settings/Fulfilment by Amazon Section of your Seller Account, you are requesting the removal (return or disposal) of units affected by the next inventory cleanup. Inventory cleanups occur in February 15th and August 15th of every year, at which time inventory units that have been in our Fulfilment Centres for 365 days or longer will be assessed an upfront semi-annual Long-Term Storage Fee. The fee will not be charged if a request has been made to remove or dispose the units prior to the fee being charged. Long Term Storage fees and removal and disposal fees can be found under the pricing tag of our website (insert link).
Please note that each seller may maintain a single unit of each ASIN in its inventory, which will be exempted from the annual Long-Term Storage Fee.
We will start processing your return request once we receive your request. We will send you an e-mail confirmation once your items are packed for shipping.
Typically, return requests take 10 to 14 business days to pick, pack and dispatch.
Yes, please check our help page for details
The cost forremoval or disposal of inventory is for the account of the seller. Please refer to the Fulfilment by Amazon pricing section of our marketing website for unit return and disposal fees.
You will be billed within 45 days of the removal order date.
The “Manage Orders” view in the Order tab of your Amazon Selling Account displays the list of orders that have been placed by date range (default view), sales channel or fulfilment channel for example.
You can request to cancel an Amazon-fulfilled order placed through Amazon channels if the order status is “pending”, by contacting us with the order ID and the reason for the cancellation.
You can cancel a Multi-Channel fulfiled order if the order status is “planning”, by locating the order under the “Manage Orders” view in the Order tab of your Amazon Selling Account, and clicking “Cancel this order” under Order Details. Insert non guarantee clause from help
Your name does not appear on item labels or on the shipping label that the buyer receives, but it does show on the packing slip included in the box as the seller of record.
The shipping method depends on the choice made by the buyer. The delivery timelines for the different delivery options can be found on the Amazon retail site.
For products sold by you through Amazon, we will manage all customer service associated with the fulfilment of your products. Customer enquiries related to product specifications and other non-shipping related questions such as VAT invoice requests will be addressed to you.
Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon, and we do not filter or remove feedback that is not specifically related to the fulfilment part of the order.
If Amazon fails in the fulfilment process and this causes negative feedback for the merchant, we will strike through the negative feedback under the following conditions:
Amazon does not issue VAT invoices on behalf of sellers. It is your sole responsibility to comply with all legal and VAT requirements for issuing VAT invoices to buyers in respect to your sales transactions. If you are unsure of your VAT obligations, we strongly recommend you verify these with your local tax office or contact your tax advisor.
If you are not able to issue VAT invoices, please indicate this on your specific help pages (Seller Profile) in your Amazon Seller Account. For orders already fulfilled and for which you are not able to issue a VAT invoice, please work with the buyer on solving the issue. This could be, for example, a partial refund or the return of the product.
In the event that the buyer contacts the Amazon Customer Service team with a VAT invoice request, we will advise buyers to contact the seller first. However, if the buyer is not satisfied with this approach, we may inform the buyer of the possibility to return the product in which case we will refund the customer and debit your Amazon Seller Account accordingly
Amazon will process customer returns and refunds of product in accordance with our returns policy, the FBA Service Terms and the Selling on Amazon Service Terms. Our Online Returns Support Centre provides customers with help pages and details about how to contact us. If the customer wants to return a product, we will direct the customer to our online Returns Centre.
If the customer’s return or refund request relates to a product you did not sell through the Amazon website (i.e. a Multi-Channel Fulfilment Unit), you will be responsible for the return and/or refund.
If the unit was sold on Amazon, and if we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory available for sale. If we determine the product is no longer sellable in the same condition as previously listed, we will flag it as unfulfilable in your Amazon Seller Account. If you do not tell us within 90 days whether you elect to dispose of the unit or have it returned to you, we may choose to dispose of or return it at our discretion.
If the product is not sold by you through Amazon’s website, and is fulfilled using Multi-channel fulfilment the return will be directed to you.
The Fulfilment by Amazon reporting area in your Amazon Selling Account contains a downloadable report on returns under customer concessions.
The payments section within the reporting tab of your Amazon Seller Account will show all customer refunds.
Yes. You can ship your products to us, and we will pick, pack and deliver the items to your customers when you tell us. This option, called Multi-Channel Fulfilment, allows you to sell your products via other channels such as your own webstite, other third party platforms and even instore or catalogue salesbut still take advantage of Amazon’s Fulfilment Centres and delivery expertise.
Multi-Channel Fulfilment is an option within the FBA programme to enable sellers to fulfil orders from sales channels other than Amazon such as their own webstite, other third party platforms and even instore or catalogue sales using the inventory that they have stored in an Amazon Fulfilment Centre. In order to use Multi-Channel Fulfilment, sellers need an Amazon Seller Account.
You can use the “Create Fulfilment Order” option from the drop-down menu in the “Inventory Amazon Fulfils” page of your Amazon Seller Account to manually select the items you wish to fulfil through Multi-Channel. When you submit a Multi-Channel Fulfilment request, you will need to include the buyer’s address, the shipping method for Amazon to use (standard or expedited), and a customised note to the buyer on the packing slip if desired.
A flat file upload for bulk requests or a direct website-to-website XML integration can also be used. Thus, you can use an API/XML feed to integrate your Seller Account with your ordering system. For more information related to our APIs, please consult Amazon Web Services website.
No. You must submit Multi-Channel Fulfilment requests on your home Amazon Selling Account, that is the account on the marketplace you registered first, as the rest of the marketplace accounts will not support the “Create Fulfilment Order” option.
We ship items out based on the delivery option selected when you upload your multi-channel shipment request i.e. either standard or express. Details of delivery timelines can be found on the Amazon retail site. You can indicate the appropriate delivery timeline to your customers when they place their off Amazon order.
Yes. With Amazon’s Multi-channel EU Export option we can fulfil orders for you within the EU. Yyou must identify the destination country when you submit the order. The online Multi-Channel Fulfilment Order form has a drop-down menu listing the countries available for Amazon Fulfilment. If you are submitting orders using a flat file or an API, you will need to enter the two-letter ISO country code for the countries supported by Amazon. There are two different pricing brackets depending on if the destination country is in Western or Central Europe. Please consult the pricing page on our website for more details.
Most Multi-Channel Fulfilment orders display the tracking number for the shipments under the Order section of your Amazon Seller Account.
Multi-Channel Fulfilment orders are sent in standard Amazon packaging that includes Amazon logos and inclusions. There is not an option to use plain (non-branded) or merchant customized packaging at this time.
All returns and refunds for Multi-Channel Fulfilment orders are handled by you.
There is a pick and pack and weight handling fee, details of which can be found on the pricing page of our website. No Sell on Amazon fees apply to Multi-Channel Fulfilment orders.
Fees for Multi-Channel Fulfilment vary depending on the item type, its dimension and weight, and the shipping method used for fulfilment. Fees will also depend if orders are fulfilled outside the home marketplace to another EU member state. For a breakdown of Multi-Channel Fulfilment fees, please refer to the rate card (downloadable pdf document) on the Fulfilment by Amazon pricing section of our marketing website.
Your credit card, requested at the time of registration for an Amazon Seller Account, is billed for Multi-Channel Fulfilment orders, unless you have a positive balance of outstanding sales revenue in your Seller Account, in which case Multi-Channel Fulfilment fees will be subtracted from this balance.
You should understand all laws that apply to you and only list and sell products that comply with those laws. Please read and understand the EU Import & Cross-Border Sales information before expanding your offers internationally with Fulfilment by Amazon.
Yes. Fulfilment by Amazon allows Amazon-fulfilled eligible products to be exported to the following 9 or 26 EU countries:
This is possible through the FBA Export to EU option. Through this option, media products can also be exported world-wide.
No. You can only either select to have all of your Amazon-fulfilled products enabled for export to the 9 or 26 EU countries specified in the previous answer, or decide not to activate your FBA Export settings and not participate in the programme. In this case if a customer from outside your home marketplace orders a product for delivery to another EU country, we will not be able to accept or fulfil that order.
In order to be able to deliver Amazon-fulfilled products to these territories with specific VAT legislation, you will need to sign up for the Fulfilment by Amazon 26 Country Set + Worldwide Media Export Option. This implies that only media items (i.e.: books, music, videos, or DVDs) can be delivered to these destinations using Fulfilment by Amazon.
A: In addition to the products excluded from the Fulfilment by Amazon programme, there are also some products excluded from Fulfilment by Amazon Export to the EU. Please see the complete list of the restricted products here.
In the upper right hand corner of the “Inventory Amazon Fulfils” page in your Amazon Selling Account, there is a box showing your current export settings.
To sign up, select “Enable FBA Export Now”. Within one hour, your Amazon-fulfilled products will be available for export to EU, or world-wide in the case of Media products.
Yes. You can choose to discontinue exporting your Amazon-fulfilled products at any time by disabling the FBA Export for EU option in your Seller Central Account within “Inventory Amazon Fulfils” page.
No. The activation or deactivation of the FBA Export for EU option is per marketplace. Therefore, you will need to configure this option per marketplace.
No. Your Amazon-fulfilled products will only be listed for sale on the Amazon marketplace for which you registered such products.
There are currently no additional fees for FBA Export orders on Amazon. This option is free for the seller. The customer may be charged extra depending on the country where he is requesting delivery to and on the value of the order.
Yes. For Multi-Channel Fulfilment orders to international addresses within the EU, please refer to the Fulfilment by Amazon pricing section of our marketing website.
Yes. Amazon-fulfilled inventory can be listed for sale on any (or all) of Amazon’s European Marketplaces (Germany, France, Spain and Italy) using Amazon’s European Marketplaces Account When an order from these marketplaces arrives, Amazon will fulfil the order from your inventory stored in Great Britain through our European Fulfilment Network .
Yes. However, Amazon’s European seller account does not allow merchants to sell on Amazon’s International Marketplaces. To do this, you need to create an Amazon Selling Account under separate terms in these countries and manage the account separately from accounts in other geographies.
The European Fulfilment Network (EFN) allows sellers with an Amazon European Marketplaces Account who are also registered for Fulfilment by Amazon to store their inventory in their local Fulfilment Centre, and fulfil orders coming from other European marketplaces from the same local inventory pool.
European Fulfilment Network simplifies your inventory management by keeping all your inventory in one local pool, in one Fulfilment Centre, , maximising the control and flexibility you have over your inventory.
When selling through EFN, merchants must localise their existing marketplace offers to other Amazon European platforms to allow local customers to purchase them. For example, a Germany-based customer can purchase an Italian seller’s offer listed on Amazon.de once the merchant has registered their FBA Italian-based products on the German marketplace.
When selling with FBA Export, merchants make their Amazon marketplace offers available to EU and worldwide customers who can purchase them on the marketplace where the seller has listed their offers. For example, a Dutch-based customer can purchase a German seller’s offer on Amazon.de provided the seller has activated FBA Export on the German marketplace.
Thus, if sellers sign up for FBA Export, their FBA products won’t be automatically listed for sale on other Amazon marketplaces.
No, you can continue selling locally, with a seller account opened directly on the local European marketplace and send your inventory to an Amazon Fulfilment centre in that marketplace from which your orders will be fulfilled. The advantage of doing this is that the orders will be available for local fast track delivery options.
There is no separate registration process. If you are using Fulfilment by Amazon in one European marketplace, you will automatically be able to use the European Fulfilment Network in all other Amazon European marketplaces via your Amazon European Marketplaces or Amazon Unified Selling Account when your listings are uploaded to each marketplace with the same SKU and converted to Fulfilled by Amazon on each Marketplace.
If you hold an Amazon Seller Account that is not (or cannot) be unified, you will not be able to activate the European Fulfilment Network functionality. The alternative is to open a new Amazon European Markeplaces Account under separate terms for the marketplace(s) you wish to sell in, and manage the account and inventory separately from accounts and inventory in other geographies.
Using your Amazon European Marketplaces account or Unified Selling Account, you can create offers on any of Amazon’s European Marketplaces using the same process you used to create offers on Amazon.co.uk. When you provide the same SKU for the item that you have provided in Great Britain, your offer will be linked to the same inventory pool.
The “Inventory Amazon Fulfils” page of your Amazon Selling Account, when viewed from other European Marketplaces, will show all your inventory, regardless of whether an offer has already been created for that inventory in that Marketplace or not. This enables you to review all existing inventory Fulfilled by Amazon, and set up new offers for inventory in other Marketplaces.
This option is not currently available to all merchants. You will only be able to send your products to Fulfilment Centres located in your home marketplace country. You will, however, be able to use that inventory to fulfil orders for every European marketplace you have decided to list on.
As we need to make sure the buyer knows how long he/she can expect to wait for delivery, Amazon will display an additional message on our website product detail page highlighting that “delivery can take an additional 1-2 days”.
Yes, all orders will be eligible for Prime, regardless of marketplace.
Generally speaking, buyers must return Amazon-fulfilled orders to an address in their country, wherever that may be. Through our Online Returns Support Centre, Amazon will provide the buyer with instructions on how to return their products.
Using the European Fulfilment Network does incur a small flat fee on top of the standard local Fulfilment by Amazon fees to cover the additional costs of shipping your products internationally. For a breakdown per marketplace of the European Fulfilment Network fees, please refer to the Fulfilment by Amazon pricing section of our marketing site.
The Scan & Ship workflow, the Storage Monitor, Replenishment Alerts or Fulfilment by Amazon Reports are some of the tools you can use in your Seller Account. Details can be found under the help section in your seller account.
Scan & Ship is a workflow that enables you to build an inbound shipment by scanning units using a barcode scanner, printing labels immediately, and adding the units to a shipment with another quick scan. Scan & Ship can be accessed through your Amazon Seller Account under the “Shipping Queue” view, and is compatible with most USB bar code scanners and most single-label printers (for example: Dymo Label Writer Range) that support a label width between 50mm and 75mm and a label height between 25mm and 50mm.
For a pdf and video tutorials on how Scan & Ship works, please click here (Seller Central log-in required).
All sellers are given an inventory storage limit, which is the maximum amount of inventory units a merchant using Fulfilment by Amazon can have within Amazon Fulfilment Centres.
The Inventory Storage Monitor in the “Inventory Amazon Fulfils” page shows both your inventory storage limit and your current inventory level, and this is displayed separately for standard-size and oversize inventory units.
In determining your current inventory level, the Storage monitor takes into account your current inventory in Amazon Fulfilment Centres, any inbound shipments that have been created but have not yet arrived minus any processed removal orders.
When your current inventory level reaches your Inventory Storage Limit, you will not be able to create a new inbound shipment to a Fulfilment Centre until your inventory level drops below your Inventory Storage Limit. Or if you are growing strongly, you may contact Seller Support via the contact us button in your seller account to see if it is feasible to obtain an increase in your inventory cap.
Replenishment Alerts within the “Inventory Amazon Fulfils” page enable you to manage your inventory in Amazon Fulfilment Centres without the need of constantly monitoring each listing.
You can set the alert quantity for individual items or groups of items based on your average sales volume and the time it takes to replenish stock for that item, and when the listing's fulfilable quantity reaches your setting, we will notify you by sending you a replenishment alert e-mail. A red bell will also appear in the Fulfilable column next to the quantity.
This should give you ample time to place an order with your vendors and send a shipment in to our Fulfilment Centre before your inventory is depleted.
Fulfilment by Amazon offers a variety of reports in your Amazon Selling Account to help you manage your business. For example, you can use reports to track all un-dispatched and dispatched Amazon-fulfilled orders, monitor near real-time snapshot of your inventory in Amazon Fulfilment Centres, track customer concessions (e.g. customer returns and replacements) for your Amazon-fulfilled orders, or monitor payments (e.g. reimbursements) received and fees charged (e.g. long-term storage fees).
All Fulfilment by Amazon reports can be grouped into four categories: Sales, Inventory, Customer Concessions and Payments. For a detailed explanation of the reports available in each of these categories, please click here. You can view report data online or for larger data sets schedule a download. Most reports support both options.
Tutorials on Fulfilment by Amazon can be found here.
You may cancel Fulfilment by Amazon via your Seller Account at anytime. You simply need to remove the listings of your Amazon-fulfilled products or convert them to ‘fulfilled by merchant’ and submit a removal order to us for the inventory remaining in the Amazon Fulfilment Centre(s). Submission of a removal or disposal orderis subject to fees being charged, details of which can be found on the Fulfilment by Amazon pricing section of our marketing website..