亚马逊物流国际销售试点计划

了解关于亚马逊新试点计划的更多信息

常见问题

Have questions? Find a list of common questions in the FAQ section below. Want to get started now? Learn more in the Tutorials section below. Cannot find the answers to your questions? Visit our seller forum or contact seller support (seller central access required).

Will I have any additional tax obligations?

You will remain responsible for any VAT obligations you currently have in any applicable country and marketplace you might be selling in. The only change to your experience with this pilot programme will be related to invoicing. At the end of every month, for all orders we purchase, we will email you the respective VAT invoices that we generate on your behalf. You are responsible for keeping a record of the self-billed invoices that we provide as you would for any other invoice that you issue yourself. You are also responsible for the filing of the relevant returns with local tax authorities.

亚马逊想要帮助您提高在整个欧洲的销售量。按照此项新试点计划,亚马逊可能按照您在 Amazon.co.uk 上的报价购买您的商品,然后在 Amazon.de、Amazon.fr、Amazon.it 和 Amazon.es 上销售这些商品。当亚马逊购买您的库存时,您的体验与使用亚马逊物流 (FBA) 的国内销售几乎一样。

此项试点计划专门面向亚马逊物流卖家。如您是亚马逊物流卖家,并希望参与此项试点计划,您应满足以下最低要求才具有资格:

  • 请在卖家平台中添加国内商城的增值税税号。
  • 请确保您的商品目录为最新状态。
  • 如您在多个商城拥有库存,请更新您拥有库存的每个国家/地区的增值税税号。

请注意,除了以上所列出的要求步骤,还可能会有其他要求。如您获得此项试点计划的资格,您将收到一封介绍电子邮件。目前,卖家无法主动申请此项计划。

您可以通过单击此处更新您的增值税税号(需要登录)。或者,您也可以通过登录卖家平台更新您的账户信息,来更新您的增值税税号。要前往卖家平台,请将鼠标悬停在“设置”上,单击“账户信息”。在下一页上,单击“增值税信息”。在此页面,您可以通过单击“添加增值税/商品及服务税注册编号”链接添加新编号。

亚马逊致力于为您提供最好的解决方案,提高在整个欧洲的销售量。为了提高您的商品曝光率和销售量,亚马逊正在实施此项试点计划,我们可能以您在当地商城的报价购买您的商品并在其他商城销售这些商品。

否,作为此试点计划的一部分,如果我们向卖家购买了库存,就不会与这些卖家竞争。我们只会在您尚未拓展的商城销售您的商品。如果您拓展到新的商城,我们将停止在这些商城中上架您的商品。
否。我们购买商品是根据多种因素进行选择的。如果我们真的购买了您的部分库存,您可以使用“管理您的订单”页面追踪这些订单。这些订单将显示亚马逊为买家,而配送地址将为您当地的亚马逊商城。

作为卖家,您的体验与使用亚马逊物流任何国内订单相似:

  • 商品价格 – 亚马逊将以您在当地的报价购买您的商品。
  • 运输 – 您无需为这些订单运输任何商品。商品将从您当地商城运营中心的可用库存购买。
  • 订单 – 在“管理订单”页面,对于亚马逊为买家的订单,运输地址将为您当地的亚马逊商城。
您将继续履行当前在可能进行销售的所有适用国家/地区和商城所承担的所有纳税义务。此项试点计划唯一改变的将会是发票部分。在每个月底,我们将通过电子邮件向您发送我们代表您生成的增值税发票,涵盖我们购买的所有订单。您负责记录我们提供的自我结算发票,就像您记录自己开具的其他任何发票一样。您还负责向当地税务机关申报相关的退税。
亚马逊通过电子邮件每月提供一次亚马逊生成的自我结算发票,时间在每个月的前 10 天,内容涵盖上一个月内发生的所有交易。您的付款流程与常规的国内交易相同。
在试运行期间,参加此项目目前暂时不收取费用,卖家只需要支付本地商城FBA订单的费用。
注册参与此项试点计划后,您可以选择随时退出。亚马逊将通过电子邮件向您发送关于注册后退出流程的详细信息。

是否还有更多疑问?请联系“卖家支持”以了解更多信息。

Handling Customer Inquiries, Feedback and Returns

For products sold by you through Amazon, we will manage all customer service associated with the fulfilment of your products. Customer enquiries related to product specifications and other non-shipping related questions such as VAT invoice requests will be addressed to you.

Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon, and we do not filter or remove feedback that is not specifically related to the fulfilment part of the order.

If Amazon fails in the fulfilment process and this causes negative feedback for the merchant, we will strike through the negative feedback under the following conditions:

  • The product sold was fulfilled by Amazon
  • The buyer purchase rating is between 1 and 3 (inclusive)
  • The buyer answers 'Yes' to the 'Item as described' question
  • The buyer answers 'No' to the 'Arrived on time' question

Amazon does not issue VAT invoices on behalf of sellers. It is your sole responsibility to comply with all legal and VAT requirements for issuing VAT invoices to buyers in respect to your sales transactions. If you are unsure of your VAT obligations, we strongly recommend you verify these with your local tax office or contact your tax advisor.

Amazon will process customer returns and refunds of product in accordance with our returns policy, the FBA Service Terms and the Selling on Amazon Service Terms. Our Online Returns Support Centre provides customers with help pages and details about how to contact us. If the customer wants to return a product, we will direct the customer to our online Returns Centre.

If the customer’s return or refund request relates to a product you did not sell through the Amazon website (i.e. a Multi-Channel Fulfilment Unit), you will be responsible for the return and/or refund.

If the unit was sold on Amazon, and if we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory available for sale. If we determine the product is no longer sellable in the same condition as previously listed, we will flag it as unfulfillable in your Amazon Seller Account. If you do not tell us within 90 days whether you elect to dispose of the unit or have it returned to you, we may choose to dispose of or return it at our discretion.

If the product is not sold by you through Amazon’s website, and is fulfilled using Multi-channel fulfilment the return will be directed to you.

The Fulfilment by Amazon reporting area in your Amazon Selling Account contains a downloadable report on returns under customer concessions.

The payments section within the reporting tab of your Amazon Seller Account will show all customer refunds.