Amazon will handle local returns on your behalf for FBA orders in that marketplace, so you don't have to worry about providing a local return address. Amazon customers generally request a return or a refund through their Your Orders page on Amazon.co.uk. Amazon offers returns for most products within 30 days of receipt of shipment. Amazon processes customer returns and refunds in accordance with our returns policy, the FBA Service Terms and the Selling on Amazon Service Terms. If a return or refund request relates to a product you did not sell through the Amazon website (e.g. the Multi-Channel Fulfilment network), you will be solely responsible for the return and/or refund.
FBA will debit your account for the product sales price plus any applicable taxes to reimburse the customer. Once the merchandise is returned to the fulfilment centre, it is checked to see if it is sellable or unsellable. This process can take up to 72 hours.For Sellable Merchandise
: Amazon will credit your account for all or part of the Referral Fee and part of the Variable Closing fee (if applicable) and the product is then put back into your inventory to be resold.For Unsellable Merchandise:
If Amazon is taking responsibility for the condition of the merchandise, your account will be credited for the Replacement Value and all or part of the Referral Fee and part of the Variable Closing fee (if applicable) and the product is not returned to your inventory. If the product is defective or otherwise and Amazon is not taking responsibility, you will only be credited the Referral fee and Variable Closing fee (if applicable) and the unit will be placed in Unfulfillable Status for you to have returned or disposed of at your convenience. Learn how to create a Removal Order
for your unfulfillable merchandise or set Automated Unfulfillable Removals